1Day 1
Settle in
Your room is yours. Arrange it how you like. If you need help hanging photos, adjusting furniture, or finding anything, just ask. Today is about rest and arriving.
Sunscape · Welcome Kit
Welcome to Sunscape.
We are glad you are here.
Your personal welcome guide to your new home, your neighbors, your team, and what to expect in the days ahead.
Take this at your own pace. There is no rush. We will be right here with you.
A gentle note
There is no rush to feel at home. It comes.
A note from our team
Moving is a big step. We know that.
Once you settle in, find a familiar face, and discover the rhythms of life here, this place has a way of becoming home.
The first few days can feel unfamiliar. That is completely normal. Our entire team — from the dining room to the care floor to the front desk — is here to make you feel safe, respected, and at ease.
You brought your whole life with you when you walked through our doors. We intend to honor that.
"We are happy you chose Sunscape."
Your First Seven Days
What to expect this week
Your first week is about getting comfortable, not keeping up. A gentle day-by-day guide to help you find your footing.
2Day 2
Meet someone
A care team member will check in with you. You do not need to be "on" — just say hello. That is enough for today.
3Day 3
Try one meal in the dining room
Even for 10 minutes. The dining team will make sure you feel welcome. You can always have meals in your room if you are not ready.
4Day 4
Learn your call pendant
Your emergency call pendant is one of the most important things in your room. We will walk you through how it works. Press it anytime you need help — that is what it is there for.
5Day 5
Take a short walk
Down the hall, to the lounge, to the front entrance. Just enough to start building a mental map of your surroundings. A team member can walk with you if you would like.
6Day 6
Say hello to one neighbor
You do not have to be social. But one hello goes a long way. Most people here were exactly where you are not long ago.
7Day 7
Take stock
What felt good this week? What would you like to be different? Tell us. Our goal is to make this feel like home, and we cannot do that without hearing from you.
If You Need Help
Who to ask, for what.
When in doubt, the front desk can always point you to the right person. Until then — here is a simple guide.
If you feel unwell
Contact Front desk or care team
If something in your room needs adjustment
Contact Maintenance
If you have dining concerns
Contact Dining team
If your family has care questions
Contact Resident Services
Your Room, Your Way
This is your space.
Your apartment is private. What goes in it, how it is arranged, and how it feels is up to you.
Things to know
- Your thermostat is yours to control
- Your refrigerator is available for personal food and drinks
- Housekeeping visits regularly — let us know if you prefer a specific time
- Maintenance is available for any repairs or adjustments
- If something feels wrong — too cold, too warm, too loud — tell us
Personalization tips
Small things make this yours.
- Bring your favorite chair if it brings you comfort
- A familiar lamp or nightlight can make a big difference at night
- Family photos on the dresser help the room feel like yours immediately
- Your favorite blanket, robe, or pillow makes a real difference
"This is not a hotel room. It is your home. Make it feel that way."
Dining at Sunscape
Good food, good company.
Meals at Sunscape are one of the best parts of the day. Our dining room serves breakfast, lunch, and dinner — and our team works hard to make every meal feel welcoming.
Breakfast
7:30 – 9:30 AM
Lunch
11:30 AM – 1:30 PM
Dinner
5:00 – 7:00 PM
A few things to know
- Meals in the dining room are encouraged — for nutrition and for connection
- If you prefer to dine in your room, room service is available (an additional fee may apply)
- Our dining team will do their best to accommodate preferences and dietary needs
- Seating is relaxed — sit where you feel comfortable
- You do not need to be conversational to come to a meal — sitting quietly is completely fine
First meal tip
"Tell a team member it is your first time in the dining room. They will make sure you are introduced and comfortable."
Activities & Life at Sunscape
There is always something — and you never have to do any of it.
We offer a full calendar of activities, outings, wellness programs, and social events. Participation is always optional. You set your own pace.
Morning exercise & chair yoga
Card games, bingo & trivia
Arts and crafts
Music & live entertainment
Movies & film afternoons
Garden & outdoor time
Outings & shopping trips
Spiritual & reflective programming
Wellness & health education
Happy hours & seasonal celebrations
How to find the schedule
Your weekly activity schedule is posted at the front desk, in the dining room, and is available from any team member.
Some residents love a packed calendar. Some prefer a quiet routine. Both are welcome here. There is no expectation — only opportunity.
Your Care Team
The people in your corner.
You will get to know a lot of faces here. These are the key roles — what each person does, and when to reach out.
A note for you: your Sunscape team will introduce themselves by name and walk you through these contacts together at move-in.
Executive Director
Oversees the entire community and the team that supports you.
When to contact
Major concerns or important questions about your experience here.
Director of Resident Services
Your primary contact for care, wellness, and your personal care plan.
When to contact
Care needs, wellness questions, care plan discussions.
Dining Director
Manages all meals and the dining experience.
When to contact
Dietary preferences, meal feedback, special requests.
Activities Director
Plans your weekly event calendar and outings.
When to contact
Activity questions, suggestions, special interests.
Maintenance
Keeps your apartment and the community in good shape.
When to contact
Repairs, adjustments, or setup help in your room.
Front Desk
Your first point of contact for almost anything.
When to contact
Anytime — they will direct you to the right person.
Your Care Aide
Assists with your personal daily needs and comfort.
When to contact
Daily care, personal support, day-to-day moments.
"Every person on our team chose to work in senior care. They are here because they want to be."
Quick Reference
Your detachable welcome card.
A single page you can print, fill in with your team, and keep beside your phone.
Sunscape · Quick Reference Card
Important Numbers
Keep beside your phone.
Sunscape Main Number
Front Desk Direct
After-Hours Care Line
Your Room Direct Number
Nearest Pharmacy
Transportation Requests
Maintenance Requests
Activities Line
Billing / Financial
Emergency
911Visitor Information
For your guests
Visiting Hours
Guest Parking
Guest MealsBy advance notice — fee may apply
Pet VisitsWelcome — please check in at the front desk
Your Sunscape team will help fill in the blanks at move-in, so this card becomes truly yours.
Your Care
Your care, your dignity, your pace.
Our care team supports your daily needs — bathing, dressing, mobility, medication reminders, and more. We follow your care plan, which is designed with you, not for you.
01
You will always be treated with respect and complete privacy
02
You can tell us what you prefer — how you like to be helped, when, and by whom where possible
03
If something makes you uncomfortable, say so — we will adjust
04
Your care needs may change over time — that is okay, we adjust with you
05
Asking for help is not a weakness. It is how we take care of each other here.
Wellness package note
Your care services are outlined in your personal wellness plan. If you have questions about what is included or what may carry an additional fee, your Director of Resident Services can walk through it with you clearly.
Staying Connected
Your life is bigger than these walls.
Sunscape encourages you to stay connected to the people and things you love.
Phone and video calls with family and friends
Scheduled transportation for outside appointments and errands
Family visits — always welcome
Email and internet access via your room Wi-Fi
Participating in community life at your own comfort level
For your family
"Share this guide with your family so they understand your new home too. The more they know, the easier it is for everyone."
Family Resources · The Sunscape Series